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Company: Steward Health Care 247 Professionals
Location: Hertfordshire and surrounding areas
Job Type: Full-time

Salary: £15.00 per hour (hourly rate)

Job Summary

A Care Coordinator at Steward Health Care is responsible for organising and overseeing the delivery of high-quality, person-centred care services for adults aged 18+ with diverse needs. The role focuses on ensuring care is delivered efficiently, safely, and in line with individual care plans while promoting independence, dignity, and overall well-being. Steward Health Care emphasises personalised care coordination, strong communication, and improving quality of life through effective service management and compassionate leadership.

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Key Responsibilities

Care Coordination & Planning

Develop, implement, and review personalised care plans in collaboration with clients, families, and healthcare professionals
Schedule and coordinate care visits to ensure timely and effective service delivery
Ensure care packages are tailored to meet individual needs and preferences

Staff Support & Supervision

Allocate care staff to clients and manage rotas to ensure adequate coverage
Provide guidance, support, and supervision to care workers
Assist with onboarding and ongoing performance monitoring of care staff

Client & Stakeholder Communication

Act as the main point of contact for clients, families, and external professionals
Build positive relationships and respond promptly to queries or concerns
Liaise with healthcare providers and community services to ensure coordinated care

Quality Assurance & Monitoring

Monitor the quality of care being delivered and address any issues or risks
Maintain accurate and up-to-date records, reports, and documentation
Ensure care delivery aligns with company standards and regulatory requirements

Health, Safety & Compliance

Follow safeguarding policies and procedures at all times
Ensure confidentiality and promote dignity and respect for all clients
Adhere to health and safety regulations and company policies

Skills and Requirements

Essential

Strong organisational and time-management skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities and work under pressure
A caring, professional, and proactive approach
Ability to work independently and as part of a team

Desirable

Previous experience in a care setting (preferably in a coordination or supervisory role)
Relevant qualifications such as NVQ/QCF Level 3 in Health and Social Care or above
Experience with care planning or scheduling systems
Full UK driving licence (preferred for roles involving travel)