Key Responsibilities

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Care Coordination & Planning

 

• Develop, implement, and review personalised care plans in collaboration with clients, families, and healthcare professionals

• Schedule and coordinate care visits to ensure timely and effective service delivery

• Ensure care packages are tailored to meet individual needs and preferences

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Staff Support & Supervision

• Allocate care staff to clients and manage rotas to ensure adequate coverage

• Provide guidance, support, and supervision to care workers

• Assist with onboarding and ongoing performance monitoring of care staff

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Client & Stakeholder Communication

• Act as the main point of contact for clients, families, and external professionals

• Build positive relationships and respond promptly to queries or concerns

• Liaise with healthcare providers and community services to ensure coordinated care

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Quality Assurance & Monitoring

• Monitor the quality of care being delivered and address any issues or risks

• Maintain accurate and up-to-date records, reports, and documentation

• Ensure care delivery aligns with company standards and regulatory requirements

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Health, Safety & Compliance

• Follow safeguarding policies and procedures at all times

• Ensure confidentiality and promote dignity and respect for all clients

• Adhere to health and safety regulations and company policies

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Skills and Requirements

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Essential

• Strong organisational and time-management skills

• Excellent communication and interpersonal abilities

• Ability to manage multiple priorities and work under pressure

• A caring, professional, and proactive approach

• Ability to work independently and as part of a team

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Desirable

• Previous experience in a care setting (preferably in a coordination or supervisory role)

• Relevant qualifications such as NVQ/QCF Level 3 in Health and Social Care or above

• Experience with care planning or scheduling systems

• Full UK driving licence (preferred for roles involving travel)

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